Terms & Conditions

Sites: after 10am, cabins: from 2pm
An early check-in may be possible if arranged in advance, please call reception to discuss.

Sites and cabins: 10am

Peak season: 8.30am–6.00pm

For after-hours check-in, payment must be received prior to your check-in date.
Arrive at our Reception counter as you normally would, there you will find a ticket with your name and a site map with directions to your site or room and a key to the bathrooms or your room.

Your payment card details are required at the time of booking and your full booking payment will be processed 7 days prior to your arrival.

A confirmation of your booking will be emailed to you.

NOTE: Your booking will be cancelled if your card is declined or will not transact. Where possible, an email will be sent to inform you and contact must be made with reception to make payment or payment arrangements before your booking can be reconfirmed.

We understand that at times you may need to change or cancel your travel plans, so the following conditions apply:

Change of date, no charge but subject to availability.

Cancellation with more than 28 days’ notice, a $20 administration fee will apply,

Cancellation 15–28 days prior to arrival date, a $35 administration fee will apply,

Cancellation 8–14 days prior to arrival date, one full night fee will apply.

Cancellation within 7 days of arrival or less, full booking cost will apply.

For the comfort of all guests we ask that you restrict loud noise between the hours of 10pm and 8am.

Please note, while we will make our best effort to accommodate your request, site selections are not guaranteed.

Dogs: We allow well-behaved dogs all year round, including all peak periods, however, they are not to be taken into any cabins or other park buildings with the exception of registered Guide Dogs.

All visitors MUST register at reception before entering and visitor vehicles MUST park outside the park grounds. Visitors MUST sign out on leaving and MUST leave before 8pm.